FAQs

• Valid Driver License Required.
• International License Accepted.
• Any International driving license must accompany a second piece of photo I.D.
• Any driver’s license with certain restrictions may be declined, depending on the restriction.

• All vehicles must be returned to rental location with the exact level of gas as rented.
• If vehicle is not returned with the same level of gas, a $25.00 administration fee will apply.

• Vehicles are assigned a certain amount of free kilometers that can be used by the renter.
• The renter is responsible for paying for additional kilometers.

• Cash deposits are not accepted; a valid pre-authorization must be taken from the credit card being put down on file.
• Pre-paid credit cards are also not accepted
• We accept the following rental deposits
• VISA
• Master Card
• American Express

• Customers may pay through the following:
• Cash
• Debit Card
• VISA
• Master Card
• American Express

• Minimum age must be 23 to rent a vehicle
• Age 23 to 24 – $9.99 per-day surcharge applies

• Maximum of 1 additional driver is aloud on the rental agreement
• A surcharge of $9.99 applies per-day

• Free customer pick-up and customer drop-off within a radius of 10 kilometers.
• A minimum rental of 1 day is required.
• Airport pickup is free of charge.

• Our rental fleet is 100% non smoking.
• If you or your passengers choose to smoke, we suggest you smoke outside the vehicle.
• Should you or one of your passengers choose to smoke in your rental vehicle a $150.00 shampoo fee will be applied to your account.

• Any renter who wishes to use a Credit Card that covers rental insurance, or use their transferable insurance may transfer it to certain rental vehicles.
• Proof of insurance must be presented at the time of the rental. If transferable insurance is not confirmed at the time of rental, customer is required to purchase one of the CDW packages offered by City Car and Truck Rental.
• If the collision damage waiver or tire and windshield damage waiver is declined, the customer personally assumes full responsibility for the total cash value of the vehicle and any other charges resulting from any damages incurred while rented.

• City Car & Truck Rental is not responsible for any damage to or loss of customer’s or anyone else’s property left in the vehicle or in any other vehicle on City Car & Truck Rental premises or possession

• Clients are responsible for all toll charges accumulated while renting a vehicle from City Car & Truck Rental.
• If charges for tolls are incurred, then the amount plus an additional $25.00 administration fee is applied to the client.

• If client receives any ticket while in possession of rental vehicle, client will be charged the value of the ticket, and an additional $25.00 administration fee.
• This process applies to all parking tickets, red light camera tickets and photo radar tickets.

• In the event the rental car is returned before the end of the claim due to insurance company steering clients, the client will be subject to a $250.00 charge.

• All vehicle cancellations, must be submitted one week in advance to pick up time to avoid a one day rental charge.
• 12 Passenger Van cancellations, must be submitted one week in advance to pickup time to avoid full rental charge for reservation.
• All cancellations must be done by the phone or email.

• In this agreement, the customer / client means both the renter and the additional driver(s) as listed on the rental agreement.
• Vehicle is the property of City Car & Truck Rental and is in good condition. Customer will return vehicle, together with all tires and equipment in the same condition, to the location and on the due back date specified or sooner upon demand by City Car & Truck Rental. No express or implied warranty is made as to the road-worthiness of the vehicle and equipment or fitness for any purpose.
• Customer will reimburse City Car & Truck Rental for all loss or damage to the vehicle (regardless of fault), but if customer pays for collision damage waiver (C.D.W.), such liability shall not exceed amount shown under collision damage waiver (C.D.W.) as stated on front hereof unless vehicle was used or driven in violation of any terms and conditions. Notwithstanding that the customer accepts C.D.W. Coverage, this coverage will be deleted from the contract from the date the customer provides evidence to City Car & Truck Rental that the renter has valid collision coverage under some other policy of insurance that is acceptable.
• The vehicle may not be used (prohibited use):
• by any person not listed on the rental agreement;
• to transport people or property for hire, or to propel or tow anything;
• in any race, speed-test, contest, or in a reckless, abnormal, or abusive manner;
• by anyone under the influence of alcohol or other intoxicants, such as drugs; or by anyone driving in a state of drowsiness;
• by any person who has given false name, age, address or other false or misleading information;
• for any illegal purpose such as illegal transportation of persons, drugs, or contraband;
• to transport explosive or radioactive materials.
• Customer agrees that if the vehicle is obtained through misrepresentation or used for purposes contrary to the agreement herein, it shall be conclusively deemed that use or possession of the vehicle is without the permission of City Car & Truck Rental and in breach of this agreement.
• If any of the terms and conditions are violated by the customer or authorized driver, the collision damage waiver (C.D.W), where applicable will not apply and the customer and driver shall be liable and reimburse City Car & Truck Rental for all loss or damage of whatsoever kind or nature.
• If any of the terms and conditions of this agreement are violated by the customer or an authorized driver, City Car & Truck Rental liability for any claims against City Car & Truck Rental of any nature whatsoever by the customer, authorized driver or any third party shall be limited to the lessor of: (a) the minimum statutory limit imposed by the relevant Canadian province and/or State; and (b) any damages imposed by law.
• Anyone authorized by this agreement to operate the vehicle is subject to all terms and conditions and exclusions insured under an automobile liability insurance policy issued to City Car & Truck Rental.
• CUSTOMER expressly agrees to pay City Car & Truck Rental on demand:
• all time and kilometre charges, service and other charges at rates shown;
• if customer has directed the billing for charges to a third party and upon being billed the third party shall fail to make full payment;
• 2% per month (24% per year) charge on overdue accounts (invoice payable upon receipt);
• all expenses incurred in the collection of monies due per this agreement, or in regaining possession of vehicle or in enforcing any term or condition of this agreement including lawyer fees and court costs;
• a charge of two hundred dollars ($200.00) or one dollar ($1.00) per kilometre, whichever is greater, will be applied to vehicles that are returned to a location other than the original rental office. Calculation is based on distance between pick-up and drop-off location.
• all charges, fines, penalties and forfeitures including parking and traffic violations and road tolls from the time the vehicle leaves City Car & Truck Rental’s control until it is returned to City Car & Truck Rental plus the administrative charge, and any lawyer fees and costs;
• loss of use of the vehicle calculated, as the number of days required to repair, replace or recover the vehicle multiplied by the daily rate and applicable taxes for that vehicle.
• If the customer uses a credit card to pay for charges, including parking and traffic violations, City Car & Truck Rental is authorized to reserve credit with the card issuer in an amount equal to all estimated charges and to process an appropriate voucher for those charges.
• No right of City Car & Truck Rental under this agreement may be waived or modified, except in writing, by an officer of the operating company.